Frequently Asked Questions

Everything you need to know about your gear and your run.

How do I know which running shoes are right for my gait?

We recommend using our online Gait Analysis tool or visiting a store for a professional fitting. Generally, neutral runners need cushioning, while those who overpronate benefit from stability shoes.

What is your return policy for worn running shoes?

We offer a 30-day 'Run Confident' guarantee. If your shoes don't feel right after a few runs, you can return or exchange them even if they have been lightly used outdoors.

How long does shipping take for domestic orders?

Standard shipping typically takes 3-5 business days. We also offer expedited 2-day shipping for athletes who need their gear ready for an upcoming race.

How often should I replace my running shoes?

Most high-performance running shoes should be replaced every 300 to 500 miles, depending on your weight, running surface, and stride mechanics.

Do you offer international shipping?

Yes, Running Lab ships to over 50 countries worldwide. Shipping costs and delivery times vary based on the destination and local customs processing.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.